How to send your watch for repair

• Name
• Return Address (that can receive parcels that require a signature)
• Mobile phone number
• E-mail address (for repair updates)
• Brief description of the problem with the timepiece or the service you would like
• Number of timepieces you have included for service

If you are claiming repair under warranty please include the fully completed warranty card or the original proof of purchase (all documents will be returned with your timepiece). Timepieces not covered under warranty or are outside the warranty period will be estimated at prevailing repair costs. After our evaluation, we will contact you by email or post with our findings.

Movement/Mechanism Service -  a trained watchmaker or highly skilled technician will conduct a thorough diagnostic examination of the dismantled watch and movement.

• • Where applicable a new Seiko battery will be fitted, free of charge, and the seal will be replaced to restore water resistance to the original standard.
  • The casing and bracelet will be brushed and ultrasonically tank cleaned.
  • The watch timing and energy consumption will be tested using the latest electronic equipment and 50m or greater water resistant watches will be pressure tested to the relevant Seiko specification. 
  • Technical and manual final inspection in compliance with Seiko quality assured standards.

Bracelet and Strap Replacement

 - including repairs and adjustments.  

Part Jobs - (glass, stem and crown, dial and/or hands etc.) - For all part jobs where the case back is removed we will fit a new Seiko battery free of charge. Gaskets will be replaced where applicable and the watch will be pressure tested to ensure that it conforms to the original specification of water resistance. 

Battery & Re-sealing - Seiko is one of only a few fully-integrated watch companies in the world, and we are proud to be able to produce all of our critical watch components in-house, including 99% of our watch batteries. Our expertise is unrivaled in this field. We are able to manufacture environmentally-friendly batteries to the highest standards to ensure longevity - making them ideal for watches which demand high accuracy.